Hotel Classification Based on Star Ratings: Definition & Differences

The classification of hotels based on star ratings is regulated under the Regulation of the Minister of Tourism and Creative Economy of the Republic of Indonesia Number PM.53/HM.001/MPEK/2013. Article 1 states that “Star Hotels are hotels that have met the assessment criteria for classification into one-star, two-star, three-star, four-star, and five-star categories.” This classification system not only serves as a guide for guests to understand the quality of services and facilities, but also as a reference for hotel operators to maintain operational standards.

The implementation of hotel classification based on star ratings is carried out through an assessment process that involves various aspects, ranging from the number and type of rooms, completeness of facilities, quality of service, to the qualifications of the human resources working at the hotel. With clear standards, each star level has its own distinct characteristics, allowing guests to choose accommodations according to their needs and budget. To understand the differences, let’s explore each hotel classification based on its star rating below.

Definition of Hotel Classification Based on Star Ratings

Hotel classification based on star ratings is an assessment system that divides hotels into five levels, from 1-star to 5-star. The higher the number of stars, the more complete the facilities, the broader the range of services, and the higher the quality offered.

1. 1-Star Hotels

A 1-star hotel offers basic facilities and simple services. It typically has a minimum of 15 rooms with a minimum size of 20 m², private bathrooms, a 24-hour reception, and maintained cleanliness. Additional facilities are very limited, prioritizing essential comfort at an affordable price.

2. 2-Star Hotels

A 2-star hotel has more complete facilities than a 1-star, such as a minimum of 20 rooms, an in-house restaurant, in-room telephones, and daily housekeeping service. Rooms have a minimum size of 22 m². The design and interiors are tidier, and there is adequate parking space and public facilities.

3. 3-Star Hotels

A 3-star hotel, with a minimum room size of 24 m², offers better quality facilities and services, including at least 30 rooms, air conditioning in all rooms, televisions, a restaurant serving breakfast, meeting rooms, and recreational facilities such as a swimming pool or fitness center. Staff service is more professional, with a higher standard of comfort.

4. 4-Star Hotels

A 4-star hotel delivers premium service with complete facilities, including at least 50 rooms, a restaurant, 24-hour room service, business facilities such as large meeting rooms, a modern fitness center, a spa, and spacious recreational areas. The building design and interiors are generally more luxurious. The minimum room size is 24 m².

5. 5-Star Hotels

A 5-star hotel is the highest category, offering international-class facilities and services. It has at least 100 rooms with a minimum size of 26 m², multiple fine dining restaurants, a large swimming pool, a fully equipped fitness center, a spa, concierge service, a ballroom, and other VIP amenities. Staff are professionally trained to deliver personalized and exclusive service.

Conclusion

Hotel classification based on star ratings helps travelers choose accommodations that match their needs, from simple to luxurious. The differences in characteristics at each star level include the facilities, services, and quality of comfort offered. Understanding this classification is essential to ensure that your stay meets your expectations.

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